1. Reservation & Payment
- A deposit of %25 is required to reserve marquee letters.
The remaining balance is due upon delivery
- Payment methods accepted: ( Credit/Debit, Zelle and Cash App
- Prices include setup and takedown unless instructed otherwise by customer
2. Cancellations & Refunds
- Cancellations made at least 15 days before the event will receive a fullrefund.
- Cancellations within 15 days of the event are non-refundable.
- All refunds will be charged a $5 processing fee
3. Delivery, Setup & Pickup
- Extension Chord up to 15ft is provided at delivery
- If the customer is responsible for pickup, letters must be transported securely to avoid damage.
- Letters must be returned in the same condition as received.
4. Customer Responsibilities
- Marquee letters must be placed on a flat, stable surface away from water, extreme heat, or high-traffic areas where they could be knocked over.
- The renter is responsible for providing access to a power source within 25ft for lighted marquee letters.
- Do not use tape, nails, or any adhesives on the marquee letters. Any damage caused by misuse will result in repair or replacement charges.
- The renter is responsible for the security of the letters throughout the rental period.
5. Liability
• The renter assumes full responsibility for the safe handling and use of the items.
6. Weather Policy
- Marquee letters are not waterproof and should not be exposed to rain or extreme weather.
- If outdoor use is required, the customer must ensure proper covering and protection from weather conditions.
- Additional fees may apply for cleaning, drying, or repairing letters damaged due to weather exposure.